Store Manager, Retail & Store Manager

Monro Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states.

Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. We are united under TEAM to bring our guests the highest quality tire and auto service in the industry.

About the Role: The Store Manager position is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers. Reporting to the District Manager, the Store Manager is responsible for selecting, coaching, and developing store teammates, and supporting Monro’s vision to be America’s leading auto and tire service centers.

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting with sales plans and thorough knowledge of services, products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Manage inventory including pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain the store in excellent condition, consistently clean and guest-ready.
• Schedule guest appointments and assign teammates according to skill level for efficient service/repairs.
• Achieve Monro’s sales goals by recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies, environmental codes, and OSHA standards; use all required safety standards.
• Maintain technical knowledge through timely completion of required Monro University training courses.
• Operate, utilize, and maintain all equipment safely per Monro and equipment manufacturer guidelines.
• Perform other duties as assigned and required.

• Guest and team-focused mindset with extensive customer-facing experience.
• Excellent verbal and written communication skills for conveying technical issues and reports.
• Business mentality with the drive to exceed established goals.
• Basic math skills for calculating discounts, interest, and percentages.
• Proactive and skilled in multitasking in a fast-paced environment.
• Initiative in identifying problems, collecting data, and establishing facts for decision-making.
• Mentor, coach, and develop teammates effectively.
• Problem solve and resolve customer complaints.

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive, and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Problem-solving skills in inventory, merchandising, and customer service.
• Effective communication with teammates and guests.
• Complete all Monro required training with guidelines and timing provided.
• Current valid driver’s license and satisfactory Motor Vehicle Report.