Security Operations Center Operator

Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• Must be Able to Type 40 WPM
• Valid Driver's License

Allied Universal® is hiring a Security Operations Center Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client’s facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.

The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The Security Operations Center Operator monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

This role performs two primary functions. This individual will work as a Security Officer when not working as an Operator. This individual will be assigned to the Security Operations Center on full‑time Operators’ days off.

• Monitor all security, communications, and fire/life safety systems via provided monitoring systems
• Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms
• Accurately document routine and unusual events occurring on or near the facilities
• Make emergency notifications necessary pursuant to policies and procedures
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information as directed by procedures

• Conduct regular and random patrols of the facility, grounds, and perimeter to identify and address safety and security concerns; monitor access and egress points
• Observe, identify, and report suspicious, inappropriate, or unusual behavior, materials, objects, security breaches, and other safety concerns
• Respond promptly and professionally to security incidents, emergencies, and critical situations, using sound judgment and problem-solving skills
• Prepare clear, accurate, and timely oral and written reports documenting security, safety and incident-related activities
• Provide assistance with escorts, intercession, crowd control, special events, and property movement as directed
• Provide professional customer service while enforcing security procedures, assisting with investigations, and supporting emergency response activities as appropriate

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer owned vehicle
• Must possess one or more of the following:
  • Military service
  • Civilian or military law enforcement experience
  • Minimum of two (2) years of work experience in public sector dispatch or emergency operations center (PSAP, 911)
  • Minimum of two (2) years of verifiable data entry experience
  • Minimum of three (3) years of verifiable private or corporate security experience
• Customer service experience
• Multitasking skills; able to…