Deputy Director of Operations

Position Overview

Under the supervision of the Director of Operations the Deputy Director of Operations provides administrative support to facilitate the efficient functioning of the organization. This position involves analyzing services and operations, interpreting complex rules and regulations, and maintaining knowledge of organizational priorities. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Commensurate with education and experience

• Bachelor’s degree in public administration, Business Administration, Management, Finance, or closely related discipline plus three years of professional level experience in operations, administration, or management; or an equivalent combination of education and experience, substituting one additional year of professional or technical experience for each year of the required education.
• Experience working within a governmental, regulatory, or highly structured environment.
• Knowledge of public sector financial administration or management.

• Experience in government software, such as Munis and Stage 50 Accounting Software
• Experience working within a governmental, regulatory, or highly structured environment
• Knowledge of public sector financial practices, procurement processes, and contract administration
• Ability to analyze operational and financial data
• Experience with budget development, monitoring, and fiscal controls
• Demonstrated financial management experience, including managing and maintaining balance sheets.

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Excellent analytical skills with the ability to interpret and apply complex information.
• Ability to analyze and assess services and operations for quality, efficiency, and effectiveness, and to make recommendations for improvements.
• Ability to interpret and apply complex rules, regulations, policies, and procedures. Ability to abstract and present significant facts from data.
• Knowledge of organization, workflow, staffing, forms, and procedures.
• Knowledge of the Board of Commissioners’ roles and priorities.
• Strong organizational skills with attention to detail and accuracy.
• Ability to prioritize tasks effectively and work efficiently in a fast-paced environment.
• Ability to work independently with minimal supervision and as part of a team.
• Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.
• Adherence to ethical standards and professionalism in all interactions and duties

• Coordinate office activities to ensure efficient operations of the Cleveland County Board of Commissioners office.
• Perform a full range of administrative duties, including typing, filing, and managing correspondence.
• Schedule and organize meetings, appointments, and events for Commissioners.
• Prepare and maintain office records, reports, and correspondence related to the Commissioner's area of responsibility.
• Assist with special projects and initiatives as assigned by Commissioners.

• Draft and proofread correspondence, reports, and other documents for accuracy and clarity.
• Manage incoming and outgoing communications, including emails, phone calls, and mail.
• Serve as a point of contact for inquiries from the public, stakeholders, and other County departments.

• Maintain organized filing systems for easy retrieval of documents and records.
• Ensure confidentiality and security of sensitive information and records.
• Update and maintain databases and spreadsheets as needed for tracking purposes.

• Effective Communication: Clearly and concisely expresses ideas, actively listens, and demonstrates understanding. Adapts communication style to fit audience and situation.
• Exceptional Customer Service: Goes the extra mile to deliver outstanding…