SFC Student Service Assistant

Position: SFC Student Service Assistant (Spring)

SFC Student Service Assistant (Spring) (Job #252542)

Schedule: Part-time. Work schedule varies between 8am-5pm Monday-Friday.
Work type: Onsite.
Salary: $10.00 per hour (targeted).
Benefits: None.

Required attachments: Resume;
Class Schedule.

About the Job

The Student Financial Center (SFC) serves as the customer service center for Financial Aid Services, Bursar Operations, Scholarships, and the Money Coach Program. The Student Service Assistant provides essential information, aids in navigation of online resources, manages lobby traffic, and answers questions in areas of financial aid, billing, payments, and scholarships. This position requires a strong working knowledge of all service areas of the SFC, as well as the ability to work directly with Student Service Experts and Money Coaches on more in-depth inquiries.

Duties

and Responsibilities

• Effectively answer general questions asked by current and previous students, parents, faculty, staff, other third parties, and the public.
• Assist with general information regarding SFC functions including billing, payment methods, financial aid, website navigation, One, iAdvise, and other university operations.
• Manage lobby traffic and direct visitors to the next available Student Service Expert.
• Provide excellent start-to-finish customer service.
• Assist with scheduling of Money Coach appointments.
• Assist with training of new student staff.
• Maintain confidentiality of all customers served.
• Work on various tasks as assigned.

Required Attachments

• Resume
• Class Schedule

Job Requirements Required Education

Must be currently enrolled in the Spring 2026 semester as an undergraduate student at the University of Oklahoma. Hiring contingent upon verification of current student status.

Required Skills

• Ability to answer university-related questions asked by students, parents, and staff in a professional manner.
• Ability to maintain a positive attitude during stressful situations.
• Organizational skills, strong attention to detail, and ability to prioritize multiple tasks.
• Excellent oral and written communication skills.
• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment.
• Knowledge of, and experience with, the University of Oklahoma campus.
• Working knowledge of Microsoft Office 365 applications.

Department Preferences

• Previous experience working with the public in a customer service setting.
• Advanced skills in Office 365 applications.
• Familiarity with bursar's billing processes.

Special Instructions

If you are selected as a final candidate for this position, you will be subject to the University of Oklahoma Norman Campus Tuberculosis Testing policy. The policy can be viewed at (Use the "Apply for this Job" box below)..

Why You Belong at the University of Oklahoma

The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon Background Check: Yes.

Special Indications: None.

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