Clinic Technician

The Clinic Technician supports the clinic team in delivering exceptional patient care by performing diagnostic testing, surgical and laser procedure assistance, patient education, and equipment management to provide a seamless vision correction experience. This role ensures patients feel comfortable and confident throughout their visit while assisting providers with accurate data collection, documentation, and treatment preparation.

• Provides friendly, professional interactions to ensure patient comfort and confidence throughout the clinic visit.
• Performs multiple tasks in a fast-paced environment with attention to detail and prioritization.
• Obtains and documents patient medical history, allergies, medications, and surgical history into EHR systems.
• Enters patient information quickly and accurately into electronic health records and practice management systems.
• Coordinates scheduling, billing codes, referrals, pharmacy communications, and prescription refill requests as needed.
• Performs and records accurate diagnostic testing including visual acuity, tonometry, OCT, pachymetry, lensometry, visual fields, A-scans, and fundus imaging.
• Assists providers with minor procedures, drop instillation, sterile field preparation, and intraoperative support as directed.
• Cleans, sterilizes, calibrates, and maintains ophthalmic instruments and diagnostic devices; monitors stock and supplies for clinic readiness.
• Maintains current knowledge of ophthalmic procedures, technologies, and clinic protocols to support quality care.
• Remains current on relevant issues, practices, laws, policies, and procedures.
• Performs additional duties as assigned.

• Works closely with team members to maintain patient flow, clinic efficiency, and cross-functional support.

• Travel to other locations for training or meetings as required.
• Adhere to the company's core values and serve a culture of service.
• Take charge of patient care tasks and responsibilities with a calm and composed demeanor.
• Delegate or prioritize tasks effectively to meet workflow needs.
• Promote and participate in ongoing education and training.
• Communicate effectively with all team members, patients, and providers.
• Ability to work and excel in a dynamic, fast-paced clinic environment.
• Commit to participating in strategic initiatives and special projects as needed.
• Complete relevant department certifications within designated timeframe.
• Complete and maintain BLS/CPR certification.
• Ability to work on a rotating Saturday schedule and able to report to work M-F as early as 7:30 AM.
• Complete and comply with all OSHA and HIPPA certifications.
• Commit to a full-time position, working five days a week and rotating Saturdays, with flexibility based on business needs.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  Prior ophthalmic or clinic experience preferred but not required; all training provided.
• Strong computer and organizational skills including intermediate knowledge of Word, Excel, PowerPoint and Google Drive or similar cloud-based file management systems.
• Excellent in-person communication skills.
• Ability to learn quickly, perform diagnostic testing accurately, and assist in procedures.
• Values Alignment:
  Demonstrated commitment to core values – Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble.

Non-exempt / Hourly position

Reports to:

Clinic Team Supervisor