Coordinator Help Desk

Job Summary

• Responsible for overseeing Help Desk front line support by phone or online presence providing technical support and information.
• Receives and prioritizes Help Desk requests either by phone or other electronic method and issues tickets on all received communication. Performs technical support for computer hardware and software.
• Inform department leadership of project time lines and any known issues leadership may need to be made aware of.
• Service Manager System Administrator

• Associate degree in computer science, or technical certificate in computer related field from a vo-tech school, preferred.
• Consideration would be given to certifications and/or education that would be equivalent to or greater than the required certifications, for this position.

• Three years' experience in Help Desk or Technology call center role.
• 1 year in a call center lead role, preferred.
• Two years' experience with personal computer hardware and software, to include Microsoft products, preferred.

(Above requirements can be met by equivalent combination of education and experience)

• $22.00-$35.93/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Day

Regular Full Time