Desktop Technician

Job Summary

• Receives telephone calls regarding computer system issues.
• Identifies and troubleshoots the issue(s) presented over the telephone or at the device.
• Performs technical support for computer hardware and software.
• Prioritizes calls that cannot be resolved at the time of the call.
• Monitors HIT systems to ensure maximum availability and performance.
• Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives.
• Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficit.

• High School Diploma or GED.

• Two years’ experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred.
• Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred.
• Experience in a customer service role is also desired.

(Above requirements can be met by equivalent combination of education and experience)

• Comp Tia A+ certification or Microsoft Operating System certification.

• $18.08-$29.53/hr depending on previous work experience.
• Benefits include medical, dental, vision, short‑term disability, long‑term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Day

Regular Full Time