Technology Support Analyst
Listed on 2026-10-10
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Pay Range:Targeted salary range of $38,700 - $47,500, depending on experience and qualifications.
Benefits Eligible:Yes
Work Schedule:Monday – Friday, 8:00 a.m. to 5:00 p.m.
Travel:Not required
For Best Consideration Date:10/06/2026
Position Introduction:Join OU Information Technology and be part of a team that advances the University of Oklahoma's purpose:
We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters.
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff.
Job Duties:- Provide on-site and remote end-user support for University computers, mobile devices, peripherals, and applications.
- Create, manage, and update tickets and support requests through OU's IT Service Management platform.
- Facilitate two-way communication between the customer and OU IT, working alongside team members from Mission Support and other OU IT teams to address customer needs, escalat... etc.
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