EBusiness Manager

Job Description - eBusiness Manager (252671) Job Number: 252671 Organization:
Center For Public Management

Schedule:

Full-time

Work Schedule:

Monday through Friday 8:00 AM to 5:00 PM

Work Type:
Hybrid

Salary Range:
Targeted salary $54,700 - $72,500 annually, based on education and experience

Benefits Provided:
Yes

Required Attachments:
Resume, Cover Letter

If you are passionate about improving the lives of Oklahomans, then consider joining the Center for Public Management (OU CPM) team, where we strive to make a positive impact every day. As a department within the College of Continuing Education at the University of Oklahoma, OU CPM is dedicated to creating a difference in our state and beyond. Our primary objective is to provide training, applied research, and consultative support to serve, inform and educate public sector agencies, staff, service providers, clients and community partners.

The eBusiness Manager directs the eBusiness team, which includes the LMS Administrator, LMS Help Desk staff, Developers, Graphic Artists, and Technical Writing Digital Accessibility staff. This team is responsible for the operations and support of the Learning Management Systems platforms in use by the Center for Public Management for both internal and external customers, web development, development of technology tools, graphics art design, technical writing and digital accessibility.

• Manage eBusiness Technical Projects – collaborate, consult, and coordinate to manage development of tech-based programs/apps; oversee requirements, design, development, testing, implementation, and evaluation. Use project management techniques and artifacts, facilitate sessions, translate business needs to user stories, prioritize backlog, define acceptance criteria, plan releases, coordinate cross‑functional teams, and manage risk.
• Monitor Product Development – coordinate quality control review and testing, monitor development to ensure product delivered matches product requested, improve processes and procedures, provide quality oversight, coaching, and employ process improvement strategies.
• Conduct Needs Analyses – work with customers to conduct needs analysis, document training and technical requirements, conduct interviews and joint application design sessions, write business requirements documents and user stories, facilitate elicitation sessions, manage expectations for technical projects and facilitate sign‑offs.
• Represent eBusiness in Collaborations – build professional relationships and collaborate with external and internal customers; employ conflict resolution techniques, develop feedback models, give and receive feedback, document decisions, and maintain audit trails.
• Responsible for daily program management throughout the program lifecycle.
• Aligns deliverables to the program's outcome.
• Meets with stakeholders to discuss program status and goals.
• Develops proposals, negotiates and administers grants and contracts.
• Supervises staff, including hiring, training, and performance evaluation.
• Provides oversight of ongoing projects.
• Interfaces with university departments, funding sources, outside organizations and state/government agencies.
• Assesses program effectiveness and identifies areas of improvement.
• Manages program documentation, data collection, and reporting.
• Develops program goals and objectives.
• Performs various duties as needed to successfully fulfill the function of the position.

Required

Education and Experience:

Bachelor's degree,
AND: 48 months of program development, program management or related experience.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 96 months of related experience.

• Able to communicate well and build rapport quickly with students, faculty and staff.
• Proficient in Microsoft Office.
• Highly organized and able to handle multiple projects and deadlines.
• Able to read and interpret policy as well as State and Federal regulations.
• Able to effectively evaluate projects/programs and produce comprehensive reports.
• Able to supervise staff and communicate directions and expectations effectively.
• Strong…