FBR Lead; non-gaming

Job Location:

Shawnee - Shawnee, OK 74801, Position Type:
Full Time, Job Shift: Any, The Food, Beverage and Retail Lead (non-gaming) is responsible for providing Food, Beverage and Retail services throughout Thunderbird Entertainment Center locations. The Food, Beverage and Retail Lead (non-gaming) is responsible for ensuring that Food, Beverage and Retail team members (non-gaming) are effectively taking orders, handling monetary transactions, preparing food orders, ensuring food safety, cleaning work stations, following required serving (ABLE) laws, while providing high levels of customer service.

The Food, Beverage and Retail Lead (non-gaming) will work hours appropriate to meet the needs of the business, which may include nights, weekends, holidays, and special events.

• Ensure safety and cleanliness of department at all times.
• Must provide a high level of customer service to all patrons.
• Provide a leadership role to all Food, Beverage and Retail employees.
• Stock inventory within a retail setting and provide guest service.
• Assist in scheduling for employees as needed.
• Prep equipment and stations.
• Take food and drink orders.
• Ensure that all employees are working effectively.
• Prepare food items from recipes.
• Prepare food orders.
• Operate cash register.
• Ability to handle and count money.
• Ensure proper portion control.
• Ensure proper and legal serving of alcoholic drinks.
• Clean equipment and work areas.
• Ensure food temperatures are safe levels at all times.
• Stock work areas.
• Prep and remove frozen items as outlined.
• Clean all work and serving areas (including pop machine).
• Ability to handle fast paced areas.
• Must be able to stand for long periods of time and walk the casino floor as needed.
• Must be able to identify intoxicated patrons for serving beer from grill area.
• Must abide by responsible serving and ABLE laws.
• Must maintain compliance with health/ABLE/internal Policy and procedures at all times.
• Complete end of shift paperwork.
• Pull trash.
• Ensure equipment is turned off when the department is shut down.
• Any other duties assigned or requested by management.

• Grill, Gas or convection ovens, fryers, food slicers, dishwasher, steam table, cash register, computer, credit card machine.

• Must maintain compliance with heath/ABLE/internal Policy and procedures at all times.
• Must maintain compliance with health/ABLE/internal Policy and procedures at all time and tobacco sales to ensure compliance with the FDA.
• Must be able to stand for long periods of time.
• Ability to work in a lead role and be effective
• Ability to establish and maintain effective working relationships with individuals at all levels of the organization.
• Ability to learn how the grill functions.
• Ability to perform basic math functions; add, subtract, multiply, and divide in all units of measure.
• Knowledgeable of Federal/state/Tribal Employment laws and regulations.
• Ability to establish and maintain effective working relationships with individuals at all levels of the organization.
• Ability to make food and drink orders.
• Demonstrated ability to handle multiple tasks simultaneously; skilled in working in an environment subject to constant interruptions and quickly changing priorities.
• Ability to function in a professional manner during high stress/volume situations. Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment.
• Ability to work in a team-oriented, collaborative environment and independently including but not limited to partnering with internal departments and external entities for special events, department events, guest events and tribal event(s). Excellent interpersonal and communication skills to establish and maintain effective working relationships.
• Strong problem-solving skills and keen attention to detail.
• Knowledge and ability to use grills, gas or convection ovens, fryers, slicers, registers and credit card machines.

• Will assist Food, Beverage Retail Management with leadership duties within Food, Beverage and Retail department.

• While performing the duties of this job, employees must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds.

• Exposure to smoking and secondhand smoke.
• Must be able to work nights, weekends and holidays.
• Noise level can range from minimal to intense.

• High school diploma/GED…