Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Overview

Our values start with our people. Join a team that values you, and bring your talents to Ross, the leading off‑price retail chain with over 2,200 stores. We focus on delivering a constant stream of high‑quality, on‑trend merchandise at extraordinary savings while providing a fun, treasure‑hunt shopping experience.

What You’ll Experience

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent and grow when our people grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – We celebrate diverse backgrounds, identities, and ideas and strive to be a positive force in our community.

General Purpose

The Area Supervisor is a member of Store Leadership, responsible for a specific, assigned area of the store and for general operations and supervision when acting as Manager on Duty. Responsibilities include opening/closing the store, supervising associates, maintaining a friendly environment, ensuring proper merchandise presentation, and executing operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Safety is the number one priority and safe behaviors are practiced at all times.
• Maintain awareness on the sales floor, correct or report unsafe conditions or practices.
• Secure the building: entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area.
• Remove clutter and keep egress clear.
• Ensure customer safety—prevent, report, and manage accidents.
• Test fire alarm systems as scheduled; respond to alarms after hours.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism; recognize associates via company programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance per the dress code and ensure associates do the same.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns meet company standards.
• Receive merchandise trucks when needed.
• Process all merchandise promptly and handle non‑merchandise inbound deliveries.
• Clean and organize all stockrooms; secure and process back‑stock.
• Merchandise departments and floor moves; sign promotions as needed.
• Wrap and re‑wrap merchandise as required.

Loss Prevention

• Comply with the Loss Prevention Awareness Program and maintain a strong customer‑service presence.
• Act with integrity and protect confidential information, cash, and merchandise.
• Maintain the Public View Monitor system and conduct “Code 50” inspections.
• Execute best practices to maximize productivity while minimizing touch points.

Front‑End Supervision & Operations

• Implement best practices and minimize extra touch points at the front end.
• Maintain pace, energy, and presence; expedite cart lines.
• Train and coach associates on cash registers, shortage control, and front‑end procedures.
• Manage associate break schedules for backups, lunch, and breaks.
• Ensure all equipment is operational; maintain supplies and recovery.
• Expedite go‑backs; scan, tag, and ticket as needed.
• Teach the “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end and specialty racks.

Fitting Rooms

• Maintain cleanliness of fitting rooms.
• Audit and account for fitting room garment tags per policy.
• Ensure go‑back compliance; ticket, scan, nub, and tag returned merchandise.

Administrative Duties

• Conduct cash pulls and bank deposits per company policy.
• Control front end when needed; follow refund, purchase, and cash handling procedures.
• Administer payroll: punch edits, scheduling compliance, Sunday payroll, reporting.
• Perform other duties as assigned by the store manager.

Competencies

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications & Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer‑service and…