Security Officer II

Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

• * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• * Completes all training and development requirements and participates in continuing education opportunities
• * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• - Maintains a clean, organized work area and ensures a safe environment
• - Maintains and promotes professionalism
• - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• - Adheres to Chickasaw Nation dress code standards
• * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• * Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• * Communicates via radio per division and position protocols
• * Communicates with other team members, departments, guests and management
• - Shares general and important information
• - Listens to others
• - Follows divisional, departmental and organizational protocols
• * Maintains confidentiality, security, and integrity of data and information
• * Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• * Prepares incidents reports
• * Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
• - May guard facility entrances - controlling access and alarming others as necessary
• - Escorts patrons or guests
• - Escorts/monitors drop team and money carts when assigned to gaming facility
• - May prepare temporarty visitor IDs
• - Responds to security breaches
• - Executes internal and external patrols of assigned areas and locations
• - Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
• * Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
• * Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
• * Performs all other duties as assigned

• * Able to follow instructions, both written and oral
• * Ensures compliance
• * Able to adhere to all scheduling and attendance requirements
• * Ability to maintain a high level of confidentiality in all matters
• * Ability to handle difficult customers and situations
• * Must be detail-oriented
• * Honesty, truthfulness, reliability, accountability
• * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• * Organizes work and assigned area logically and orderly
• * Works well within a team
• * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

• * Good driving record and be insurable by the Chickasaw Nation

• * Basic Computer skills
• * Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

• * Proficient in use and non-use of firearms

• * 1 year directly related experience

• * High School, GED or Equivalent

• * Must be over 18 years old
• * Pass gaming background check
• * Pass general background check
• * Pass Indian Child Welfare background check
• * Phase I
• * Phase II
• * Gaming license or permit as required by assigned position

• * Must be 21 years of age or older
• * Phase IV unless prohibited (e.g. Hospital)
• * Standard Driver's License

• * Work locations may include casinos, hospitals, office buildings, or remote facilities
• * Casino
• * May…