Service Controller

Job Function: To ensure the smooth, efficient and cost-effective running of the Field Service Engineers.

Reporting to: Operations Manager. Liaising with:
Depot Managers, Field Service Engineers, Customers.

The ideal candidate will be confident communicator with a professional telephone manner, able to handle complaints effectively and develop successful relationships with customers & colleagues.

• Answering incoming calls and providing support and assistance where necessary.
• Logging and creation of jobs on Syrinx.
• Allocation of breakdowns to Field Service Engineers in line with KPI’s.
• Efficiently scheduling routine servicing by Field Service Engineers in line with KPI’s.
• Ensure all records are maintained on Syrinx.
• Raise and distribute weekly service reminders to the Depots.
• Produce weekly depot service reports.
• Produce monthly management service report.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

• Excellent telephone manner.
• Experience in a similar role.
• Excellent communication skills both verbal and written.
• Good PC skills including use of Outlook, Word & Excel.
• Excellent organisational skills.
• Ability to work well under pressure and to tight deadlines.
• Excellent attention to detail.

* The Company reserves the right to amend your job description in the line with the changing demands of the business.

* Candidates must be eligible to live and work in the UK.