Operations Manager

Job Title:

Operations Manager

Location:

Castleford

Salary: £37,477 per Annum

Our client is currently looking to add an experienced Operations Manager to the team due to continued growth.  An excellent opportunity which will provide career progression and also working for a company that values its employees.

Purpose of the role

The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch to retail, wholesale and web orders.

Main duties and responsibilities

Communicating directly with the customers on all points relating to the processes and costs of operating their contracts.

Management of the direct staff resources working on the contract(s) to ensure labour costs are within budgeted targets.

Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.

Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.

Maintaining appropriate customer contact with senior customer representatives.

Training of staff and managers to ensure that everyone is performing adequately in their role.

Implementation of any new policies and procedures.

Playing an active part in the site management team including assisting other contracts when required.

Person specification

Excellent communication skills (both verbal and in writing)

A good level of numeracy

An understanding of current health and safety regulations

Understanding of basic employment law

Good IT skills (Microsoft Office and warehousing systems)

An innovative, positive and pro-active approach to change

Ability to perform under pressure

Able to use initiative and organise own workload

Able to motivate a team

Creative approach to problem solving and the ability to think ’outside the box’

Proven record of recent experience working in a multi customer operation

A flexible approach to work and the ability to work with changing demands (including shift patterns).

INBAD