Student Financial Services Operations Clerk VI
Listed on 2026-10-18
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Administrative/Clerical
Education Administration, Office Administrator/ Coordinator
Student Financial Services Operations Clerk VI About Massachusetts College of Liberal Arts:
At MCLA, we're here for all,and focusedon eachof our students. Classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the world. In addition to our 132-year commitment to public education, we have fortified our dedication to equitable academic excellence.
MCLA has appeared on U.S. News & World Report's list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of Top Public Liberal Arts Schools in the nation for 2026. The College's focus on affordable education and economic prosperity is reflected in additional 2026 U.S. News rankings:
No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who receive Federal Pell Grants. Learn more a.edu
GENERAL STATEMENT OF
DUTIES AND RESPONSIBILITIES:
Operating under the direct supervision of the Assistant Director and general strategic oversight and direction of the Executive Director of Student Financial Services, the SFS Operations Clerk handles high-volume administrative support, routine file exchanges, C-code/verification processing, state grant/scholarship files, and frontline customer service for students and families.
SUPERVISION RECEIVED: Direct supervision from the Assistant Director of Student Financial Services with executive oversight by the Executive Director of Student Financial Services
SUPERVISION EXERCISED: Supervision of work-study student(s) as assigned.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITES:
State Grants & Third-Party Sponsor ships: Assist with the management and disbursement of state grant and scholarship files (OSFA, VSAC, out-of-state agencies) in Banner and state portals. Process third-party sponsor ships, outside scholarships, and complete verification forms for social service agencies.
Scholarship Administration & Systems Leadership: Serve as the primary administrator for the Award Spring scholarship management system and manage the administration of institutional and donor-funded scholarship programs, including award processing, eligibility review, coordination with scholarship committees, annual scholarship renewals, and reconciliation of scholarship funds.
Frontline Student & Family Counseling: Serve as a preliminary point of contact for financial aid and student account inquiries received by phone, email, and front desk walk-ins, in coordination with the Clerk V in Student Financial Services. Counsel students and parents on financial aid application processes, billing schedules, and available funding options.
Transactional & Administrative Support: Process award cancellations due to enrollment status changes; assist with preparation of consortium agreements. Maintain office supply inventory, form updates, routine mailings, and general file maintenance.
Supervision Support: Assist with hiring, scheduling, and daily workflow oversight of student work-study employees in the SFS office. Assist the Assistant Director and Executive Director with non-director level duties as assigned.
Requirements:QUALIFICATIONS:
Education & Experience: Associate's degree preferred. 3+ years of administrative or customer service experience in a higher education financial aid or student financial services environment; experience administering scholarships.
Technical
Skills:
Working knowledge of Student Information Systems (Ellucian Banner preferred), EDConnect, state portals (OSFA/VSAC), and Microsoft Office Suite (Word, Excel, Outlook).
Core Competencies: Strong organizational skills and detail-oriented processing; ability to communicate financial information clearly and empathetically to students and parents; strong customer service skills.
Additional Information:This is a full-time, permanent, benefited position within the AFSCME bargaining union. Salary for this position is $2,268.91 bi-weekly.
Employee Benefits:
Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to…
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