Student Financial Services Operations Clerk VI Job North Adams area,Massachusetts USA,Administrative/Clerical

Location: North Adams, MA Category: Administrative Job Type: Full-time

Job Description:

GENERAL STATEMENT OF

DUTIES AND RESPONSIBILITIES:

Operating under the direct supervision of the Assistant Director and general strategic oversight and direction of the Executive Director of Student Financial Services, the SFS Operations Clerk handles high-volume administrative support, routine file exchanges, C-code/verification processing, state grant/scholarship files, and frontline customer service for students and families.

SUPERVISION RECEIVED:

Direct supervision from the Assistant Director of Student Financial Services with executive oversight by the Executive Director of Student Financial Services.

SUPERVISION EXERCISED:

Supervision of work-study student(s) as assigned.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITES:

State Grants & Third-Party Sponsor ships:
Assist with the management and disbursement of state grant and scholarship files (OSFA, VSAC, out-of-state agencies) in Banner and state portals. Process third-party sponsor ships, outside scholarships, and complete verification forms for social service agencies.

Scholarship Administration & Systems Leadership:
Serve as the primary administrator for the Award Spring scholarship management system and manage the administration of institutional and donor-funded scholarship programs, including award processing, eligibility review, coordination with scholarship committees, annual scholarship renewals, and reconciliation of scholarship funds.

Frontline Student & Family Counseling:
Serve as a preliminary point of contact for financial aid and student account inquiries received by phone, email, and front desk walk-ins, in coordination with the Clerk V in Student Financial Services. Counsel students and parents on financial aid application processes, billing schedules, and available funding options.

Transactional & Administrative Support:
Process award cancellations due to enrollment status changes; assist with preparation of consortium agreements. Maintain office supply inventory, form updates, routine mailings, and general file maintenance.

Supervision Support:
Assist with hiring, scheduling, and daily workflow oversight of student work-study employees in the SFS office. Assist the Assistant Director and Executive Director with non-director level duties as assigned.

QUALIFICATIONS:

Education & Experience:

Associate's degree preferred. 3+ years of administrative or customer service experience in a higher education financial aid or student financial services environment; experience administering scholarships.

Technical

Skills:

Working knowledge of Student Information Systems (Ellucian Banner preferred), EDConnect, state portals (OSFA/VSAC), and Microsoft Office Suite (Word, Excel, Outlook).

Core Competencies:

Strong organizational skills and detail-oriented processing; ability to communicate financial information clearly and empathetically to students and parents; strong customer service skills.

Additional Information:

This is a full-time, permanent, benefited position within the AFSCME bargaining union. Salary for this position is $2,268.91 bi-weekly.

Employee Benefits:

Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
Retirement:
The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1

Bvisas, this position is not eligible forvisasponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda…