Floating Universal Banker Representative

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North Adams, MA, US

6 days ago Requisition

Salary Range: $21.00 To $24.50 Hourly

Position: Floating Universal Banker Representative

Reports to: Community Banking Officer

Locations: North Adams, Williamstown, Pittsfield

The pay range for this position is $21.00 to $24.50 an hour dependent upon qualifications and experience.

Job Summary:

The Floating Universal Banker Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position will be designated to travel to and work from whichever branch has the priority staffing need, with sufficient notice provided. This position participates in the daily operation of that branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed;

for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Floating Universal Banker Representative also proactively participates in the branch sales referral process, as directed by management.

Key Accountabilities and Responsibilities:

The job performance of the Universal Banker includes the following, and other/related duties as assigned.

1. Customer Care

• Drive and deliver the Mountain One Standard of Customer Care regarding daily transactions, proactively addressing inquiries, and resolving problems in accordance with bank policies.
• Perform the basic transactions of a teller; accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds.
• Perform ATM/Debit card maintenance and new card orders.
• Develop and deepen customer rapport; have and use knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
• Promote and advise on the bank’s products and services.
• Open and service new and existing accounts. Ensure customer profiles are updated Maintain constant awareness of changes/opportunities affecting customer accounts.

2. Operations and Compliance

• Comply, keep updated with policies, procedures, compliance training; comply with
• BSA/AML/OFAC regulations and guidelines. Keep track of and participate in scheduled monthly audit requirements. Comply with the company’s code of ethics.
• Maintain a position of trust and responsibility by keeping all customer business secure and confidential; educate and alert customers regarding fraud.
• Prepare individual daily balance of teller cash transactions, as well as other reports as necessary.
• Prepare and review new customer account and maintenance document checklists for 100% accuracy.

3. Individual and Team Effectiveness

• Work cooperatively in close communication and coordination across all company departments/functions. Develop a collaborative relationship with the Call Center.
• Participate in cooperative team efforts to set/achieve goals, communicate, share information; training and development.
• Demonstrate a strong commitment to the bank’s culture and core commitments including community engagement; established service standards; serve as a brand ambassador.
• Ability to travel to other branches within the region to assist with staff coverage.

4. Business Development

• Identify business growth opportunities through active listening; by reviewing basic customer account data.
• Proactively participate in the sales…