Donor Relations and Stewardship Manager Onsite

The Donor Relations and Stewardship Manager plays a key role in advancing MASS MoCA’s stewardship strategy through supporting mid and major donor growth. Reporting to the Chief Advancement Officer, this position leads the museum's day-to-day donor stewardship program for individual donors. The role also serves as staff lead for the museum's patron groups and the calendar of cultivation and appreciation events that keep those groups engaged.

This role suits an organized professional with attention to detail and excellent prioritization skills who wants deep, hands-on experience in stewardship and relationship management, paired with broader exposure to cultivation and event work, and who enjoys the cross-departmental collaboration that fundraising in a museum requires.

• Manage a portfolio of mid-level ($5,000–$15,000) donors and prospects, moving each through identification, qualification, cultivation, solicitation, and stewardship ("moves management").
• Organize and assist with donor and prospect meetings, museum tours, and cultivation visits; make direct asks for annual and mid-level gifts under the guidance of the Chief Advancement Officer.
• Draft gift proposals, solicitation letters, and pledge agreements tailored to donor interests and giving history.
• Track all donor interactions and gift activity accurately and promptly in CRM.
• Support the Chief Advancement Officer with data analysis, portfolio reviews, and pipeline reporting.
• Represent the museum at member and donor cultivation events, opening nights, and community outreach as assigned.

• Design, develop, and manage a comprehensive stewardship program covering acknowledgment, recognition, reporting, and ongoing engagement for individual donors.
• Oversee Advancement Coordinator in gift processing, ensuring every donor receives an accurate, personalized, and timely thank-you (within 48 hours for major gifts).
• Support the development and fulfillment of major gift agreements, endowment gifts, and multi-year pledges, tracking commitments and payment schedules through to completion.
• Design and execute individualized stewardship plans for assigned donors as well as major gifts donors, including touchpoints, recognition, and impact updates aligned to each donor's interests and giving level.
• Develop impactful stewardship and gift-use reports that clearly demonstrate the outcomes of donor investments, working with other departments to gather accurate, compelling content.
• Coordinate donor recognition across the museum, including donor walls, exhibit and gallery credit lines, annual report listings, and named-fund signage, and maintain accurate donor and sponsor recognition content on the museum's website.
• Draft donor communications across the stewardship cycle, including proposals, appeal letters, acknowledgments, and stewardship reports, in the museum's voice.
• Plan and manage full logistics for cultivation and stewardship events (recognition receptions, behind-the-scenes tours, donor appreciation gatherings), including invitations, briefings, seating charts, and post-event follow-up.
• Maintain the department's stewardship calendar and ensure consistent, on-brand donor communications throughout the year.

• Manage the museum's patron groups (Ambassadors and Director’s Council), serving as the primary staff liaison for each group's members.
• With oversight from the Chief Advancement Officer, plan, budget, and execute the calendar of patron group events, including exhibition previews, artist studio visits, curator talks, and collection visits from concept through post-event follow-up.
• Track patron group membership, renewals, and…