Family Support Worker

The Family Support Worker is responsible for providing support to families who have engaged with nbCC. They will provide services at The Family Resource Center site, in schools, in the community, and in the homes of families, when applicable. When you apply, please include a cover letter detailing your qualifications and why you're interested in this position, along with three references.

Reports to:

FRC Program Coordinator

Hours:

1 FTE

Exempt Status:
Non-Exempt

Annual Salary: $40,000 - 43,000

• Partner with each family to assess strengths, identify areas of need, and provide support needed for the family to improve their stability and for the parents to have the resources needed to meet the needs of their children and family.
• Develop and maintain supportive and trusting relationships with families served.
• Assist families with completion of intake paperwork or other supportive documentation, as appropriate. Obtain a signed release of information for all collateral contacts, prior to making any disclosures of private or confidential information.
• Schedule in-person visits (frequency and location) with each family as agreed upon by the family. Maintain phone or email contact, as designated by the family, between appointments as needed.
• Connect and support access for any family with community resources, parenting classes, food pantries, mental health providers, budgeting information, etc.
• Assist families in connecting with appropriate groups and/or programs to enhance social connections.
• Facilitate groups and/or other parent support or education programming as required.
• Work independently and within a team on special non-recurring and any ongoing projects.
• Provide assistance in planning and organizing events, groups, workshops, or ongoing programs, including attendance and publicity when needed.
• Maintain an organized calendar schedule of appointments and tasks, maintain accurate documentation of client records, mileage, and expenses, and complete all documentation as required by the Family Support & Neighborhood Coordinator.
• Attend individual and group supervision sessions as scheduled by the Family Support & Education Coordinator.
• Comply with nbCC policies and procedures; attend nbCC staff meetings when required.