Customer Service Representative - North Arlington, NJ

Job Details:

Job Location:

North Arlington, NJ 07031, Salary Range: $60,000.00 - $70,000.00 Salary,

The CSR oversees daily customer accounts, order processing, customer-specific inventory requirements, reporting, pricing, project coordination, and quality-related activities. Acting as the primary liaison between customers and internal Supply One departments, the CSR ensures customer needs are clearly understood and effectively met.

• Manage daily customer account activities and build effective working relationships with Supply One personnel.
• Use independent judgment and discretion when addressing customer matters.
• Investigate and resolve customer inquiries and service issues.

• Prepare customer quotes, proposals, and pricing information.
• Process customer orders, change requests, and supporting documentation.
• Monitor production schedules and expedite orders to meet delivery requirements.
• Track shipments and coordinate deliveries to meet customer needs.

• Partner with purchasing to manage customer-specific inventory.
• Prepare reports and maintain records for customer orders, inventory, projects, and account activity.
• Review purchase orders for accurate pricing, specifications, and delivery requirements.

• Maintain accurate files, records, and supporting documentation.
• Use Amtech, Microsoft Office applications, and other business systems to complete assigned responsibilities.
• Complete other duties and special projects as assigned.

• Strong written and verbal communication and customer service skills.
• Excellent organizational and problem-solving skills.
• Ability to analyze information and make sound business decisions.
• Basic math skills, including pricing and profit calculations.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities accurately and with strong attention to detail.

This role is primarily office-based, with occasional exposure to warehouse, manufacturing, and distribution operations. It may require sitting, standing, walking, and using standard office equipment.

This office-based role requires regular interaction with customers and employees and occasional entry into manufacturing, warehouse, and distribution areas. Employees must follow all applicable safety procedures in operational environments.

• People First
  - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and development of employees, emphasizes collaboration and honest, open and direct communication, is accountable for actions
• Unique Customer Solutions
  - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset
• Passion to Serve
  - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees and communities, embraces empathy, integrity and compassion in all interactions
• Agility
  - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas
• Growth Focus
  - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals