Personal Banker

Personal Banker

Join the Valley Bank team as a Personal Banker and help our clients achieve their financial goals while building your own professional legacy.

As a personal banker, you will provide exceptional customer service, sell a wide range of bank products and services, process routine banking transactions, and support the branch manager in achieving quality service and compliance with operational procedures.

• Provide exceptional customer service and engage customers with friendly and professional service.
• Educate customers on bank products and services, cross‑sell various products, and recommend appropriate solutions based on their needs.
• Analyze financial needs, maximize sales opportunities, open new accounts, and assist with loan product sales.
• Meet customer expectations, achieve service quality standards, and support the sales referral process.
• Process all customer transactions using technology such as Teller Scanning Equipment, Cash Recycling, and Cash Dispensing machines; maintain and balance a cash box.
• Act as Vault Teller to ensure branch cash adequacy and support currency ordering and distribution.
• Participate in community events, CRA initiatives, and other community outreach activities.
• Report significant matters and compliance issues to management and maintain knowledge of the Bank’s Code of Conduct.

• Excellent verbal and written communication and ability to demonstrate products and services to customers.
• Exceptional interpersonal customer service skills, attentiveness, and diplomacy with both customers and employees.
• Strong analytical, problem‑solving, and decision‑making skills to resolve complex customer issues.
• Ability to make sound decisions, manage multiple projects, and balance customer satisfaction with risk management.
• Strong organizational skills and high degree of accuracy.
• Proficient computer skills.

• High School diploma or GED and minimum 1 year of branch banking experience or successful completion of a Valley Retail training program.
• Associate’s or Bachelor’s degree in accounting, business, finance, economics, or a related field is preferred.

• FIS/IBS (Integrated Banking Solutions) experience.

Entry level

Full‑time

Sales and Customer Service

Banking