Assistant Manager of Site Operations

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Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail‑served landfill in Ohio! IWS is committed to delivering high‑quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

The Assistant Manager of Site Operations supports the Site Manager by directing the day‑to‑day operations of a single depot. They are responsible for establishing and maintaining performance and productivity metrics, as well as implementing cost management processes. Acting as a key point of contact on the site for various operational aspects, they will step in to lead the depot when the site manager is unavailable.

• Manages the day‑to‑day operations of the depot and provides daily support to Operations Managers in ensuring quality and budget performance.
• Leads continuous improvement projects to increase efficiency and productivity.
• Manages all Operations Manager and Route Supervisor scheduling to ensure management coverage during all operating hours.
• Monitors and improves all on‑site processes during the launch, on route, and check‑in procedures.
• Monitors budget and operating metrics while diagnosing and improving processes, procedures and performance.
• Executes necessary precautions to ensure safety and compliance with Company OSHA, and other standards and regulations.
• Oversees personnel needs of the depot including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation and promotion decisions.
• Formulates both short‑term and long‑term goals and action plans in conjunction with the Site Manager and/or Director of Operations.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance and labor and material costs.
• Works with functional groups to resolve employee relations and labor relations issues.
• Works a changing shift schedule to oversee all facets of the operations when they are occurring. Episodic overnight and weekend shifts are necessary.

• Minimum of 5 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees is required.
• Associate’s degree (accredited) or, in lieu of degree, high school diploma or GED (accredited) and 2 years of relevant work experience.
• Experience handling employee grievances and conducting investigations.
• Prior experience in environmental services a plus.
• Experience overseeing business plans, developing and tracking budgets.
• Demonstrated ability to use a data‑driven approach to decision making.
• Leadership capabilities working across a matrix organization.
• Experience implementing safety (OSHA) programs and equipment specifications.
• Proven ability to work efficiently with minimal direct supervision.
• Demonstrated ability to motivate others to achieve results.
• Proven experience meeting business commitments, driving change and implementing process improvements.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Analytical and critical thinking skills.
• Proficient with Microsoft Office suite or related software.
• Must be able to work outdoors in all kinds of weather.
• Proven experience in managing labor relations in a unionized environment.
• Excellent computer skills with the ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e‑mail, telephone and 2‑way devices.
• Must have desire and ability to learn the company’s software applications (Samsara, Tower, Routeware, Power BI, SharePoint, etc.).