Warehouse Operations Manager

Overview

A fast-paced footwear distribution company is seeking a highly motivated and hands-on Operations Manager to lead and oversee day-to-day pick/pack and shipping operations for both direct-to-consumer (D2C) and business-to-business (B2B) e-commerce fulfillment. This role is a key leadership position responsible for managing inbound and outbound logistics (UPS, DHL), team leadership, and driving warehouse efficiency and accuracy.

North Arlington, NJ

Warehouse & Fulfillment Operations

• Lead and manage all aspects of pick, pack, and ship operations for footwear products.
• Oversee inbound receiving, inventory putaway, and outbound shipping to ensure timely and accurate order fulfillment.
• Coordinate with carriers including UPS and DHL to optimize daily shipping workflows and on-time delivery metrics.
• Ensure compliance with customer routing guides and shipping SLAs across D2C and B2B channels.
• Directly supervise a warehouse team including pickers, packers, and shipping/receiving staff.
• Provide clear direction, training, coaching, and performance management.
• Foster a safety-first, quality-driven, and team-oriented culture on the warehouse floor.

Process Improvement & KPIs

• Monitor and optimize operational KPIs (order accuracy, pick rate, shipment on-time %, etc.).
• Implement lean practices to reduce errors, minimize waste, and improve throughput.
• Collaborate with leadership on process improvements and systems integration (e.g., WMS, e-commerce platforms).

Inventory & Systems

• Work closely with inventory control to ensure stock accuracy and availability.
• Maintain accurate documentation and data integrity in the warehouse management system (WMS).
• Troubleshoot inventory discrepancies and coordinate cycle counts or adjustments as needed.

Customer-Focused Execution

• Partner with customer service and sales to resolve fulfillment issues or special order handling.
• Ensure high standards of packaging, labeling, and presentation in line with brand requirements.

Qualifications

• 3–7 years of warehouse or fulfillment center management experience, preferably in footwear
  , apparel
  , or consumer goods
  .
• Strong background in e-commerce operations
  , including both D2C and B2B fulfillment.
• Experience working with UPS
  , DHL
  , and other small parcel carriers.
• Demonstrated success leading teams in a hands-on
  , fast-paced environment.
• Proficiency with WMS systems, barcode scanning, and inventory systems.
• Strong problem-solving, organizational, and communication skills.
• Bilingual (English/Spanish) a plus.
• On-site, active warehouse role requiring physical presence and leadership on the floor.
• Must be comfortable walking, standing, lifting, and engaging in daily operations.

Additional details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management

Industries: Retail Apparel and Fashion and Wholesale Footwear