Part-Time Assistant Manager - Level 1

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a significant part of our success by supporting the store leadership team in providing an excellent customer experience, ensuring that fellow fans can get their hands on the merchandise they love. You’ll leverage your fandom knowledge to help train new recruits, support daily operations, and meet sales targets.

• Provide an engaging shopping experience that encourages customers to return, showcasing your product knowledge and customer service skills.
• Step in and support store operations as needed, including covering the sales floor and assisting the management team.
• Open and close the store as required, demonstrating responsibility and trustworthiness.
• Operate the register, process sales transactions, and utilize your fandom knowledge to promote add-on sales and benefits like BOPIS and curbside pickup. Also, manage register closeouts and communicate shortages or overages to the Store Manager.
• Understand store sales plans, goals, and key KPIs such as UPT and ADT.
• Assist with planogram updates, including store layout, wall displays, fixtures, and merchandising mix.
• Communicate fashion and music trend information to management and HQ partners.
• Work with Store Management to prevent theft and misuse of spells and wizardry.
• Support store maintenance by keeping the stockroom organized and the store tidy.
• Help develop and maintain a passionate, collaborative team to run the store effectively.
• Perform any other activities assigned by your Store Leader.

• At least 1 year of retail store experience. A love for music and pop culture is a plus!
• Strong skills in communication, time management, professionalism, operations, and leadership.
• A high school diploma or GED equivalent.
• Ability to navigate the store, merchandise products using approved equipment, and lift up to 50 pounds.