F&B Manager

Description

• Manage daily operations of the food and beverage department, including restaurants, bars, room service, and catering (if applicable).
• Hire, train, and supervise front-of-house staff, including servers, bartenders, and hosts.
• Collaborate with chefs and kitchen leadership to maintain menu quality and consistency.
• Ensure exceptional guest service standards are met or exceeded.
• Monitor inventory levels and place orders for food, beverages, and supplies as needed.
• Create and manage budgets, control costs, and analyze financial reports to maximize profitability.
• Enforce health, safety, and sanitation regulations.
• Develop promotional strategies and events to increase sales and customer engagement.
• Handle guest concerns or complaints with professionalism and care.
• Maintain a clean, organized, and welcoming dining environment.
• Increase the level of guest satisfaction by delivering an exceptional product through employee development.
• Ability to accurately use various office and accounting software.

• 3+ years of experience in food and beverage management or hospitality leadership.
• Strong knowledge of restaurant operations, bar service, and customer service best practices.
• Leadership skills with the ability to motivate and manage a team.
• Must be available for weekends, holidays, and varying shifts.
• Excellent communication and problem-solving abilities.
• Budgeting and financial management experience.
• Familiarity with point-of-sale systems, scheduling software, and inventory tools.
• Certifications in food safety and responsible alcohol service (e.g., Serv Safe, TIPS) preferred.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various accounting department tasks as needed.
• Ability to scrupulously follow all Step Stone and hotel policies and procedures.
• Attend required meetings.