Park Team Member

Objective

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver and provide guest information such as address, name, email address, and phone number using an IPAD.
• Operating the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by recording transactions daily, taking payments from guests by cash or card, and providing exact change if payment is by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizing the refrigerator with drinks, snacks, chips and ice cream.
• Checking snack inventory and ensuring communication with management to order snacks from specified vendors to replenish stock.
• Walking the floor regularly to monitor for unsafe hazards and to ensure guests are following park attendance rules, regulations and guidelines.
• Cleaning restrooms and sanitizing all park structures (e.g., tables, chairs, playground structures).
• Assisting and participating in family events and ensuring that events operate efficiently.
• Other duties assigned.

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Entertainment Providers

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