Senior Operations Manager

As a member of theShip Bob Team , you will...

• Grow with an Ownership Mindset :
  
  We champion continuous learning and innovation.
  
  You'lltake on real problems,create tangible solutions, anddrive results that move the needlefor
  
  ShipBob,our merchants, and for your own professional growth.
  
  Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At Ship Bob ,leaders are accessible;feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed.
  
  We hold each other tohigh standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear
  
  Purpose:
  
  We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 4 00 Smoketree Plaza, North Aurora, IL 60542

Shift: Monday - Friday, day shift, with flexibility to work weekend and night shifts as needed.

Role

Description:

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General, Fulfillment Operations who also serves as the backup for this role.

What you’ll do:

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
• Ensure that we meet and exceed our merchant’s expectations.
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 6+ years of leadership experience.
• Facility Start-Up experience.
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
• Demonstrated track record of taking ownership and driving results.
• Understanding of Lean and Six Sigma.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program

Ship Bob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary of $89,235 - $118,980. In ad dition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the…