Crew Member, Restaurant​/Food Service

Summary

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast‑paced environment. They work as part of a team to meet our guests’ needs and give them a reason to come back.

• Work well and interact with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

• Provide guest service
• Resolve guest issues
• Follow brand standards, recipes, and systems
• Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
• Maintain a clean and neat work environment

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to brand standards

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

• Understands and exceeds guest expectations, needs, and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through
• Resolves guest concerns by following brand‑recommended guest recovery process

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how one's role relates to others

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Entry level

Full‑time

Management and Manufacturing

Restaurants