Area Manager-Fulfilment Operations

Location:

North Aurora, IL

Salary: $70,000–$75,000 annually, plus potential bonus

Position Type:
Full-Time

We are seeking a hands‑on, people‑focused Area Manager – Fulfillment Operations to lead warehouse teams in a fast‑paced, high‑volume fulfillment environment. This role is responsible for managing and developing team leads and warehouse associates, driving operational efficiency, monitoring performance metrics, and maintaining a safe, productive workplace. The ideal candidate has experience leading teams in a third‑party logistics (3PL), e‑commerce fulfillment, retail, or manufacturing environment.

This individual will play a key role in meeting customer expectations, improving processes, developing talent, and ensuring daily operations run smoothly.

• Tuesday–Saturday: 6:00 AM–3:30 PM (2 openings)
• Tuesday–Saturday: 3:30 PM–1:00 AM (2 openings)
• Sunday–Thursday: 6:00 AM–3:30 PM (1 opening)
• Sunday–Thursday: 3:30 PM–1:00 AM (2 openings)
• Monday–Friday: 6:00 AM–4:00 PM (1 opening)
• Monday–Friday: 3:30 PM–1:00 AM (1 opening)

• Lead, manage, and develop a team of 30+ warehouse associates, including temporary and full-time employees.
• Review workload forecasts and establish staffing and productivity requirements to meet operational goals.
• Collaborate with other Area Managers to balance labor resources and maintain efficient shift operations.
• Monitor key performance indicators (KPIs), including units per hour, productivity, on‑time receiving and shipping, customer service‑level agreements, and safety performance.
• Analyze performance data, identify opportunities for improvement, troubleshoot operational challenges, and implement effective solutions.
• Train employees on processes, procedures, quality standards, and performance expectations.
• Provide coaching, feedback, and accountability while supporting employee development and career growth.
• Develop team leads by providing the training, resources, and guidance needed to achieve performance goals.
• Promote employee engagement and contribute to a positive, collaborative workplace culture.
• Review and approve employee timecards daily.
• Serve as the primary point of contact for escalated operational issues, resolving problems quickly and effectively.
• Support workplace safety initiatives and ensure compliance with OSHA requirements and company safety procedures.
• Ensure products are handled, stored, and processed according to established safety, quality, hygiene, and contamination‑control standards.
• Partner with internal departments and external stakeholders to maintain efficient workflows and meet customer expectations.
• Perform additional duties as needed to support business operations.