Sales Associate

Overview

Coach is a global fashion house founded in New York in 1941. A member of the Tapestry family, we are committed to equity, inclusion, and diversity. Visit Our People page to learn more about Tapestry's commitment to these values.

Sales Associate Job Description

The Sales Associate role is an integral part of the store’s overall success and efficiency: delivering Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

SALES FLOOR:

• Understands organizational objectives and makes decisions aligned with Company priorities
• Takes ownership of personal and store metrics; creates personal sales and clienteling strategies with management
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates improvement plans
• Represents Coach as a brand ambassador and demonstrates Selling and Service expectations
• Understands local market changes and supports local sales strategies and tactics
• D drives business through sales strategies, clienteling, and maintaining relationships
• Maintains a polished appearance and acts as a personal fashion advisor with knowledge of competition
• Provides in-depth product knowledge including features, benefits, and value
• Communicates current pricing and promotions to customers
• Discusses product features and uses cross-selling to build the sale
• Cross-sells and suggests relevant add-ons; tailors approach to customer needs
• Attends to unique shopping needs and assists multiple customers; follows up to influence/close the sale
• Implements personal selling techniques to support store financial results
• Builds lasting customer relationships and utilizes tools for clienteling
• Creates enthusiasm for a shared vision and supports a team selling environment
• Fosters teamwork and collaboration; remains solution-oriented and flexible to change
• Welcomes feedback and maintains a calm, professional demeanor

OPERATIONS:

• Ensures daily tasks are completed without impacting service or Coach standards
• Performs store, cash wrap, and visual merchandising tasks to Coach standards
• Maintains a clean selling floor and adheres to policies and procedures
• Replenishes inventory on the sales floor as needed

Supports store inventory and cash-wrap processes; processes transactions and maintains organization and visual merchandising standards.

• Experience: 1-3 years of sales experience; luxury retail preferred; knowledge of fashion trends and competition
• Education: High school diploma or equivalent; college degree preferred
• Technical: Knowledge of cash register systems, basic computer skills, Mobile POS, Internet; ability to use iPad/laptop; read price sheets
• Physical: Ability to work at a fast pace; ability to move around the sales floor; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments
• Schedule: Flexible schedule including nights, weekends, and holidays

Additional requirements include attendance of required trainings and willingness to work in a retail environment.

Core Competencies

• Our Competencies for All Employees: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly

Our Competencies for All People Managers:

• Strategic Agility, Developing Direct Reports and Others, Building Effective Teams

Americans with Disabilities Act (ADA):
Tapestry will provide reasonable accommodations. For accommodation requests, contact Tapestry People Services.

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Base Pay Range: $16.66 to $18.75 hourly

General Description of Benefits:
Health, dental, vision, life and disability insurance; 401(k); paid time off. Additional compensation may include product discounts and incentive pay.

Job Segment:
Brand Ambassador, Asset Protection, Retail Sales, Merchandising, Marketing, Retail, Sales