Manager, People Operations, NA; Leave of Absence - Hybrid Flex

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions.

We’re always on a journey to becoming our best, and you can count on this:
Your voice is valued, your ambitions are supported, and your work is recognized.

• Ensure the organization is compliant with federal, state/provincial, and local leave requirements in the United States and Canada; stay up to date on evolving legislation and recommend, communicate, and implement changes when necessary.
• Manage the leave vendor relationship, including monitoring vendor performance.
• Work in partnership with leave vendor to perform ongoing compliance checks, ensuring all policies and procedures are being implemented appropriately.
• Oversee and monitor leave administration processes and tasks handled by the HR Service Center and leave administration vendor.
• Continuous improvement of the LOA process and employee experience, identify inefficiencies and opportunities, develop solutions and drive implementation with vendors.
• Monitor and analyze trends related to employee inquiries and feedback; improve processes and develop innovative, alternative solutions to deliver a frictionless employee leave experience.
• Create and maintain clear, comprehensive, and effective leave resources for employees and managers, which includes owning and driving statutory leave policies where applicable in partnership with Benefits and Legal team.
• Serve as Subject Matter Expert for HR initiatives that may involve an employee leave of absence component.
• Partner with Benefits team on legislative or company sponsored leaves to ensure smooth implementation across our HR Services vendor, LOA vendors, HR Partners and employees.
• Serve as mentor and subject matter expert in the areas of leaves and accommodations for other HR team members and peers.
• Serve as a point of contact for escalated and/or complex employee leave issues in order to provide optimal employee experience; utilize expert communication skills to ensure employees and managers clearly understand leave policies and practices as needed.

• Support People Solutions NA team on Tier 3 resolutions with backup support when needed from both general employee population as well as HR business partners and COEs.
• Become familiar with our HR programs and policies to provide response and support on a variety of HR related programs such as benefits, leave, disability programs, reimbursement programs, unemployment, workers' compensation, etc.
• Lead project planning and project management to deliver special projects.

• Expert knowledge of FMLA, ADA, and state/local leave laws and practices.
• Strong written and oral communication skills; an ability to draft policies/procedures, and clearly and effectively communicate with different audiences, e.g., HR partners, HR Service Center, employees, management, retail, corporate, distribution center, vendor.
• A demonstrated ability to be resourceful, with exceptional problem solving and decision-making skills with a strong focus on process improvement and innovation.
• Experience utilizing process improvement methodologies to streamline/design processes in an agile manner using agile methodology, is a plus.
• Experience working effectively with cross-functional departments (Payroll, HRIS/HRTS, Benefits, HR Service Center).
• A demonstrated ability to bridge gaps between internal departments to solve issues and implement improvements, with a collaborative approach to relationship management.
• Project management skills.
• Experience monitoring vendor or other third-party performance.
• Ability to maintain highly confidential information.
• Results oriented with the ability to understand and balance other business considerations.
• Excellent analytical and research…