Hotel Reception Team Member

Reception Team Member

As a Reception Team Member, you'll be the first point of contact for our guests and play a key role in setting the tone for their stay. You'll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests' bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

We’re looking for friendly, confident team members who are passionate about delivering great guest service.

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential – full training will be provided.

• Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your family
• Exclusive shopping discounts via our benefits platform
• Free car parking
• Employee Assistance Programme
• Pension from Day 1 (if eligible)

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.