Student Experience Team Member

Job role:

Student Experience Team Member

Location:

Durham

Contract:

Temporary ongoing Hourly rate: £13.58 Shift pattern:
Working 37.5hrs per week (5 out of 7 days) The student experience team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve expected performance outcomes.

Duties include:

Be a positive brand ambassador, delivering excellent customer service. Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience. Build relationships with students, listen to their needs, and direct them to appropriate support. Respond promptly to student feedback, resolve issues, or escalate when necessary. Follow all company policies, procedures, and ways of working. Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation ntain a safe environment and follow health, safety, and emergency procedures.

Help Resident Ambassadors build an engaging student community through events. Keep the property clean, tidy, and well maintained. Manage post and parcels accurately according to procedures. Support sustainability initiatives and contribute to environmental goals. Please apply online if interested.