Resident Experience Associate

Resident Experience Associate

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one‑of‑a‑kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. Our people are dedicated to delivering exceptional experiences to everyone we serve including each other.

This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives.

• Convert leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Contribute to desired occupancy levels by coordinating tours of the community with the leasing team
• Solve problems and provide timely assistance to residents and prospects with care
• Plan and execute meaningful events and activities that engage residents and foster a sense of community
• Build brand loyalty and achieve resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generate awareness, interest and excitement via social media
• Encourage happy customers to share the love by writing reviews on social networking sites
• Obsessively organize front desk logs, package rooms, club room reservations and freight elevators
• Work weekends or evenings depending on the shift

• Engage people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Solve problems for your customers and treat them like you would your best friend
• Meticulously follow up with everyone
• Play an active role in making certain the community is impeccable
• Jump in and cover for team members when needed
• Seek out opportunities to enhance the customer’s experience

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer‑focused mentality
• Ability to lift up to 25 pounds

$47,000—$48,000 USD

• Competitive compensation.
• Health & wellness benefits: coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave: 20 days of paid time off plus holidays.
• Retirement planning: 401k program with a company match.
• Tuition reimbursement and many other programs to support career development and growth.

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well‑being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents.

Bozzuto is proudly an Equal Opportunity Employer.