Manager, Collections

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting opportunity for a Manager, Collections in our Credit to Cash Department
. The Collections team is essential to identifying delinquencies and working with franchisees to resolve payment issues and protect company revenue.

As the Collections Manager, you will oversee daily department operations, including staffing, training, performance, and escalations. Strong analytical thinking and advanced Excel skills (e.g., VLOOKUPs, Pivot Tables, Macros) are critical, as you will regularly analyze AR data to identify trends, prioritize outreach, and drive collection strategies.

You’ll be responsible for managing AR aging, improving Days Sales Outstanding (DSO), and providing timely, accurate reporting to leadership. This role also involves cross-functional collaboration with departments such as Legal, Billing, Credit, and Finance to resolve issues and align on priorities. In addition to team oversight, you’ll support outreach to delinquent franchisees, helping to identify causes of non-payment and recommend solutions.

If you’re a strong problem solver with a passion for analytics and team leadership, apply now and #Make It Your Choice  as our next Collections Manager.

• Analyze accounts receivable data to identify collection opportunities, leveraging advanced Excel skills for data-driven decision-making.
• Develop and implement effective collection strategies to reduce aged receivables and improve Days Sales Outstanding (DSO); regularly assess and refine processes for optimal performance.
• Lead, coach, and motivate the collections team by providing ongoing feedback, support, and supervision.
• Collaborate cross-functionally with Legal, Franchise Operations, Billing, Credit, Revenue Management, and Finance to resolve collection-related inquiries and reporting needs.
• Drive continuous improvement and automation in collection workflows, including the exploration of AI-based solutions.
• Oversee account defaults, terminations, and the write-off process for bad debt expense.
• Prepare and distribute daily, weekly, and monthly departmental reports; escalate high-risk accounts to Finance leadership as needed.
• Reconcile complex or disputed accounts and manage escalated issues for large or multi-property licensees.
• Demonstrate adaptability by taking on new responsibilities and supporting ad hoc projects as business needs evolve.
• Manage the hiring, training, and performance evaluation of the collections team; establish and enforce collections policies and procedures.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 4 years of progressive experience in collections, including supervisory responsibilities
• Advanced Excel skills, including VLOOKUPs, Power Pivot, and Macros
• Proficient in Microsoft Outlook, PowerPoint, and Word
• Demonstrated success in reducing aged receivables and improving collection outcomes
• Strong conflict resolution and negotiation skills
• Exceptional written and verbal communication abilities

This is a leadership role that will report to the Director, Invoice to Cash
. You will have 7 reports and collaborate with cross-functional departments on a regular basis.

As our Collections Manager
, you will be based in our North Bethesda, MD corporate headquarters. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and ample free parking provided by Choice Hotels.

The salary range for this position is $91,000 to $100,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide