Enterprise Senior Director

The Sr. Director, Enterprise Payments leads Choice Hotels enterprise payments business and go-to-market strategies, with accountability for payment economics, operational processes, partner performance, data enablement, and the multi-year operating roadmap. This leader aligns Procurement, Technology, Sky Touch, Security, Finance, Operations, Digital, Choice Privileges, Legal, Product, and Analytics teams around enterprise payment priorities and investment decisions. The role owns the consolidated payments profit-and-loss view and develops new revenue opportunities while improving payment experiences and value for franchisees and guests.

The Sr. Director also serves as the strategic owner of Choice's payments ecosystem, including payment service providers, gateways, acquirers, card networks, banks, fraud and dispute partners, and international payment relationships. The role will initially establish and stabilize the function and, over time, build and lead a dedicated payments team as volume, complexity, and geographic scope grow.

• Own Choice's enterprise payments strategy, business outcomes, go-to-market approach, investment priorities, and three-to-five-year capability portfolio.
• Set enterprise payment governance, decision rights, and scorecards so choices such as build versus buy, partner models, and domestic versus international sequencing are reviewed on a consistent cadence.
• Partner with Payments Product Owners and delivery teams to define and prioritize product roadmaps that deliver enterprise payment objectives.
• Provide strategic direction and business priorities to Product, Technology, Operations, and Analytics teams, serving as Choice's enterprise subject-matter expert for payments.
• Own the consolidated payments profit-and-loss view and partner with Financial Planning and Analysis to develop budgets, forecasts, sensitivity models, performance reporting, and recommendations for revenue growth and cost optimization.
• Develop business cases and go-to-market plans for new and adjacent opportunities, including digital wallets, multi-currency services, fraud products, points buying, alternative payment methods, payment optimization, embedded finance, working-capital solutions, and new commerce experiences.
• Serve as strategic owner of the full partner ecosystem, including payment service providers, gateways, acquirers, card networks, issuing and acquiring banks, fraud providers, tokenization partners, and other processing partners.
• Set the partner portfolio and commercial agenda; lead partner governance, quarterly business reviews, product-roadmap reviews, service-level oversight, issue escalation, and performance improvement.
• Track contractual rebates, commissions, compliance-related revenue, hotel migration timing, partner reporting accuracy, revenue leakage, pricing changes, volume commitments, token and device economics, and franchisee adoption against negotiated terms.
• Define the payment data Choice must receive, including required detail and frequency, and partner with Advanced Analytics, Choice Privileges, Security, and Legal on identity, consent, security, retention, and permitted uses.
• Manage the business direction and performance of payment operations, including authorization, settlement, uptime, conversion, fraud, AutoOTA reconciliation, chargebacks, disputes, and recurring service metrics.
• Monitor card-network requirements, regulatory developments, emerging payment methods, network tokenization, credential strategy, artificial-intelligence-enabled fraud tools, and agentic commerce to keep Choice's capabilities future-ready.
• Evaluate international requirements and local payment methods, and serve as the primary business contact for international affiliates as new markets are onboarded.
• Build the Enterprise Payments operating model, clarify roles and governance across functions, and recruit and develop team members as the organization expands.

At least 7 years of progressive experience in payments, financial technology, payment operations, product strategy, commerce, or risk management, including experience leading complex enterprise initiatives. Demonstrated experience developing payment strategies, commercial models, business cases, operating processes, and partner-governance programs. Experience managing cross-functional teams and influencing senior stakeholders across Product, Technology, Finance, Operations, Security, Legal, Analytics, and Commercial functions.…