Case Aide

General Description

Monitors the overall conduct and behavior of residents in HBCAC, assisting in meeting their basic needs.

• Represent MCCH in the community, by the agency’s mission and vision.
• Ensure that residents are safe and secure from internal and external elements.
• Ensure that residents have all their basic supplies and needs, such as toiletries, laundry detergent, etc.
• Supervise housekeeping chores done by residents to ensure the cleanliness and safety of the house.
• Register new residents into the facility.
• Provide a “listening” ear for residents.
• Maintain an attitude of respect for residents of the winter shelter.
• Maintain accurate record‑keeping through the documentation of all important and relevant incidents and brief next staff at shift change.
• Monitor the conduct and behavior of residents, reporting any unusual and critical incidents to the Case Aide Supervisor, Operations Manager, and Program Director.
• Provide emergency intervention in response to hostile situations and crises.
• Monitor the medication of residents.
• Support winter shelter program operations.
• Provide transportation services for residents in situations where the case manager is unavailable.
• Attend and participate in the monthly staff meeting and mandatory trainings.
• Perform other duties as assigned.

• High school graduate or GED.
• Minimum 6 to 12 months related experience. Combination of qualifications equal to educational and work experience will be considered.
• Knowledge of basic Microsoft Office (Word, Excel, and Outlook).
• Successful candidates must pass a pre‑employment criminal background check.
• Strong problem‑solving skills in dealing with client disputes as well as medical and behavioral challenges.
• Knowledge and experience in administering CPR and minor first aid.
• Good driving record preferred.
• Own vehicle.
• Ability to establish and maintain positive working relationships.
• Ability to maintain professional boundaries.
• Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.
• Excellent verbal and written communication.
• Organized, reliable, motivated and able to engage challenging clients.

• Entry level

• Full‑time

• Other
• Non‑profit Organizations