Case Coordinator

General Description

The Case Coordinator is a seasonal role which works with overflow clients that require an individual with housing first and trauma informed care knowledge. This position requires a skilled worker in motivational interviewing and the ability to meet clients where they are and move them quickly into permanent housing.

• Maintain an active caseload of overflow clients who need housing-focused individualized case management.
• Assess overflow client’s needs and appropriate services and assist in implementing service plans.
• Assist overflow clients with moving onto permanent housing by providing targeted case management services and utilizing the MCCH structured rapid move-out model, with the goal of assisting clients to move out within 30 days, when possible.
• Provide a wide variety of overflow client services such as: providing referrals and resources referrals to community health services, psychiatric services, vocational, educational, and substance use treatment programs, and to various housing options.
• Request transportation services for overflow clients to scheduled medical and/or social services appointments.
• Complete, and update, when necessary, Acuity Scale and VI-SPDAT for psychosocial assessment and maintain all pertinent client paperwork. Also completes client data for reporting purposes including accurate and complete data in the Homeless Management Information System (HMIS).
• Assess overflow clients in crisis and resolve conflicts. Develop interventions to resolve problematic behavior of overflow clients.
• Work closely with the Clinical Director, Lead Case Manager, and Operations Team to ensure effective operation of the program and facility and the integrated delivery of case management services.
• Maintain and review clients’ charts and files on a regular basis to monitor progress and assist with moving clients to permanent housing.
• Help find alternative housing options for overflow clients by using creative problem‑solving skills.
• Meet with overflow clients at a minimum of once every week and document these meetings (Case Notes) in HMIS.
• Attend and participate in the Clinical team meetings, monthly NSES staff meetings, and other in‑house meetings and trainings necessary.
• Responsible for building and maintaining relationships with other service providers, including coordinating overflow client service delivery with on‑site providers of primary and behavioral health care.
• Other related duties as assigned.

• A bachelor's degree in social/human or family services required but will accept High School Diploma with a combination of qualifications.
• One year of hands‑on experience in social/human services field dealing with diverse populations.
• Excellent communication and interpersonal skills are required, including fluency in both writing and speaking English.
• Possess solid employer outreach, vocational counseling and/or job training experience.
• Excellent writing, referral, and community collaboration skills.
• Good organization in documentation, service planning and follow‑up.
• Adept in working cross‑culturally and with individuals with limited English proficiency.
• Bilingual in one or more languages preferred.
• Proficient in Microsoft Office programs, internet applications and relational database use, including comfort using online platforms to submit benefits applications and check status of applications and benefits.
• Knowledge of Best Practices including Housing First, Harm‑Reduction, and Trauma Informed Care along with their methods of service delivery.
• Knowledge and experience in administering CPR and minor first aid.
• Ability to establish and maintain positive working relationships.
• Must have a valid driver’s license and a clean driving record.
• Advocate for homeless population.

• Entry level

• Full‑time

• Other

• Non‑profit Organizations