Case Manager III

General Description

The Case Manager III has a dynamic role working with clients that require an individual with housing first and trauma informed care knowledge. This position requires a skilled worker in motivational interviewing and ability to meet clients where they are to help remove barriers to housing and move clients quickly into permanent housing.

• Maintain an active caseload of 25‑28 clients who need intensive housing‑focused individualized case management.
• Assess client’s needs and appropriate services and assist in implementing service plans.
• Assist clients with moving onto permanent housing by providing intensive case management services and utilizing the MCCH structured rapid move‑out model, with the goal of assisting clients to move out within 30 days, when possible.
• Follow all MCCH and NSES policies and procedures regarding case management service delivery, including providing a wide variety of client services such as referrals, access, and resources; life‑skills training (budget, diet, health maintenance, legal issues); and (if needed) referrals to community health services, psychiatric services, vocational, educational, and substance use treatment programs, and to various housing options.
• Arrange transportation services for clients to scheduled medical and/or social services appointments.
• Coordinate prescribed medications for clients, including arranging refills with pharmacy and addressing pharmacy coverage issues with insurance.
• Complete and update, when necessary, Acuity Scale, VI‑SPDAT, and FULL‑SPDAT for assessments and the Individual Housing Plan (IHP) and maintain all pertinent client paperwork. Also, complete client data for reporting purposes, including accurate and complete data in the Homeless Management Information System (HMIS).
• Assess clients in crisis and resolve conflicts; develop interventions to resolve problematic behaviors.
• Work closely with the entire Clinical Team—Clinical Director, Lead Case Manager, Housing Locator, Employment Specialist, Benefits Specialist, Diversion Specialist, and Operations Team—to ensure effective operation of the program and facility and integrated delivery of case management services.
• Maintain and review clients’ charts and files on a regular basis to monitor progress and assist with moving clients onto permanent housing quickly.
• Meet with clients at a minimum of once every week and document these meetings (Case Notes) in HMIS.
• Attend and participate in the Montgomery County Coordinated Entry bi‑weekly meetings, clinical team meetings, monthly NSES staff meetings, and other meetings and staff trainings as necessary.
• Responsible for building and maintaining relationships with other service providers, including coordinating client service delivery with on‑site providers of primary and behavioral health care and understanding of community housing and supportive services.
• Other related duties as assigned.

• Master’s degree preferred in Social Work or Human Services field. Bachelor’s degree accepted with additional experience.
• Minimum 2‑years’ experience (without Master’s degree, or one year with Master’s degree) providing clinical or case management services to people experiencing homelessness or low‑income persons, to a population with mental health needs, substance use, or co‑occurring disorders, or a population needing assistance with employment and vocational literacy.
• Knowledge of best practices including Housing First, Motivational Interviewing, Harm‑Reduction, and Trauma Informed Care along with their methods of service delivery.
• Ability to negotiate and maintain positive relationships with co‑workers and clients.
• Ability to comprehend and follow guidelines of grants and contract agreements.
• Valid driver’s license and a clean driving record preferred.
• Advocate for the homeless population.