Help Desk Analyst III

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting‑edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense.

In 2025, the company achieved 99.99% two‑qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space.

IonQ is making quantum platforms more accessible and impactful than ever before.

This role will work onsite at our office located in Bothell, WA.

10% domestic or international.

1881

We are looking for Help Desk Technician III. As a Help Desk Technician III, you’ll be part of a cross‑functional team whose mission is to lead IonQ on its journey to build the world’s best quantum computers to solve the world’s most complex problems.

In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end‑user support. In addition, maintain industry‑standard IT hardware, software, network, and mobile technology. The successful candidate will be self‑motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast‑paced, challenging environment.

• Provide comprehensive IT support to over 1100 global users.
• Perform one‑on‑one end‑user problem resolution via phone, instant messaging, and in‑person interactions.
• Configure and deploy end‑user desktop hardware, software, and peripherals.
• Setup audio visual equipment for onsite meetings and earnings calls using Zoom.
• Maintain, support and troubleshoot Neat Audio Visual equipment in offices.
• Provide support to C‑Level executives within Bothell and College Park Offices.
• Train and continually support Tier I and II Help Desk technicians.
• Handle escalated complex or time‑sensitive issues.
• Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed.
• Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.
• Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction.
• Utilize advanced problem‑solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations.
• Develop and maintain comprehensive technical documentation and processes for the team.
• Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies.
• Support Tier IV staff and IT Leadership as required.
• Demonstrate high proficiency in incident, service, and change management.
• Support Escalations & Documentation:
  Participate in an on‑call rotation for critical application and network issues and guide the team in resolving Escalated Tier 1/2 helpdesk issues. Maintain immaculate IT Helpdesk documentation.
• Establish and maintain robust documentation ensuring high‑quality support for…