LIMS and Instrument Support Specialist

LIMS Application and Instrument Support Specialist

Lab Answer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions.

Lab Answer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. Lab Answer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations.

The Lab Answer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects.

The position is based in the Bothell, WA area region. No travel is required.

• Provide on‑site support for a STARLIMS implementation at the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA).
• Perform operational support for STARLIMS and instruments/applications and scientific workstations.
• Coordinate with equipment manufacturers to install, maintain and troubleshoot instruments and instrument controllers.
• Work with project resources to integrate and maintain laboratory instrumentation and applications.
• Assist with site configuration and implementation of STARLIMS.
• Analyze and document user needs with end users and management.
• Participate and facilitate meetings.
• Configure and administer system settings.
• Contribute to the planning and implementation of application releases, data changes, and configuration changes.

• LIMS and/or ELN Experience (preferably STARLIMS).
• Lab Instrument Experience (preferably support experience).
• Bachelor’s Degree (preferably in Microbiology, Chemistry, etc.).
• Excellent oral, written, and organizational communication skills.

Lab Answer is pursuing a contract with the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) for the continued implementation, deployment, integration, training, testing and support of FDA’s Laboratory Information Management System (LIMS). We are currently working on the project as a subcontractor and anticipate a new contract in late July, 2016 for a period of 7 years.

• Unlimited ceiling for professional growth opportunities within Lab Answer.
• Opportunities to take advantage of training programs to advance your career; extensive online library includes technical and professional training tools and resources.
• Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government, etc.).
• Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals).
• Comprehensive health and welfare programs to fit your individual or family’s needs.
• 401(k) Retirement Saving that includes a generous employer match.
• Paid Time Off (vacation, sick, holiday).
• Company‑paid life insurance.
• Company‑paid short and long‑term disability insurance.
• Wellness plans and rewards.
• Strong company values of teamwork, culture, personal and professional development, work‑life balance, and recognition.
• Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan.