Inside Sales Customer Success Manager; Northwest

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands — Thermo Scientific, Applied Biosystems, Invitro…

Division Summary

Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.

Position Summary

This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

What Will You Do?

• Inside Sales
  
  Activities:
  
  Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.

• Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.

• Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.

• Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.

• Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.

• System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.

• Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.

• Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Minimum Requirements / Qualifications:

• Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.

• Sales
  
  Skills:
  
  3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.

• Communication
  
  Skills:
  
  Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.

• Organizational
  
  Skills:
  
  High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.

• Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.

• Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.

• IT
  
  Skills:
  
  Excellent IT skills, including MS…