Customer Service Representative -Dispatcher

Customer Service Representative - Dispatcher North Branch

• 401(k)
• Profit sharing

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer concerns, while exemplifying our code of values by showing respect and courtesy to all customers and employees. As a Dispatcher you are the central figure in managing the daily operations schedule for maximum effectiveness.

You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

• Receive incoming calls in professional, timely and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Verify completion of work orders, return customer calls, and respond to customer concerns
• Dispatching the team member with the best chance of success to every job.
• Perform other duties as needed which may include cross‑training in related positions

• Minimum two years office experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Team player who can work independently
• General computer knowledge, including Microsoft Office with an emphasis on Excel spreadsheets
• Service Titan or other customer retention software a plus

Benefits: Health insurance, retirement, disability, life insurance, paid time off and profit sharing.

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees.

Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

* All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Compensation: $50,000.00 - $80,000.00 per year

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After 21 years in sales with a large multinational organization, I was looking for a change. I sought out many smaller companies in a variety of different fields. Among the many places I interviewed, Aire Serv in North Branch / Eden Prairie definitely stuck out. They have well designed systems and processes and their employees and management are highly motivated and fun to work with.

I would definitely recommend Aire Serv as place of employment.