Customer Support Help Desk Engineer - Chemspeed

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multi-omics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please note this is a Hybrid role out of our New Brunswick, NJ offices and will also require field based travel.

New opportunity based in New Brunswick, NJ with the Chemspeed Team for a Customer Support Help Desk Engineer to provide daily remote technical support to diagnose and resolve mechanical, electrical, and basic software issues and requests with customers in a timely and responsive manner.

• Assist Senior Engineers with complex troubleshooting and system upgrades
• Maintain a consistent work schedule of 3 on-site with 2 remote workdays.
• Accurately document service activities, reports, and technical findings
• Collaborate with R&D, engineering, production teams to escalate issues and improve product performance
• Identify customer needs and communicate feedback to internal teams in a timely manner
• Support installation planning and logistics, including parts and tools preparation
• Develop and improve customer experience and relationship with CST (e.g. contact customers proactively to discuss their current experience and future needs).
• Oversee and manage support activities by creating and handling cases in Salesforce CRM
• Serve as the key go-to person for technical troubleshooting and application support for Americas region customers (e.g. phone, email, other device assistance).
• Assist with promoting service agreements, consumables, and system upgrades
• Perform other duties as required.

• B.S. in Electrical Engineering, Electronics, Chemistry, Physics or related STEM discipline.
• Minimum 3 years’ hands‑on Field Service work experience involving scientific instrumentation maintenance or technical support, including diagnosing and repairing complex electromechanical, automation or robotics equipment.
• Technical & Engineering
  
  Skills:
  
  electromechanical systems; robotics; PLC programming and diagnostics; electrical schematics, and technical drawings and wiring diagrams.
• Software & Control: automation software;
  Python, C+; working knowledge of industrial communication protocols (Ethernet/IP, PROFINET, Modbus, OPC-UA); familiarity with system integration (hardware + software + instruments); data logging, diagnostics tools, and remote support systems.
• Scientific / Laboratory Automation: lab automation systems (liquid handling, sample prep, high-throughput systems); analytical instruments integration (HPLC, GC, spectroscopy, etc.); chemistry workflows (formulation, synthesis, analysis).
• Service & Field Engineering: hands‑on work experience with installation, commissioning, FAT/SAT; preventive maintenance planning and execution; root cause analysis and failure diagnostics; use of calibration tools and measurement instruments (multimeters, oscilloscopes, torque tools).
• IT & Systems: proficiency with Windows, CRM/service management systems for…