Branch Manager Trainee

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for Branch Manager Trainee position for our Branch Operations group located at Augusta NJ. The Branch Manager Trainee’s Responsibilities include taking direction from multiple sources to learn all aspects of the branch operations and Branch Manager position. This will include either shadowing or fulfilling the duties of each role within the branch up to and including graduation to the role of Branch Manager.

The BMT is a strong team player, results oriented, has a dedication to excellence and a sense of urgency to achieve business objectives.

Online assessment required for consideration.

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

• Help build branch sales by contributing to outbound calling, maintaining customer accounts, and driving new business. Inform customers of product launches, services and programs to grow walk-in business over the counter. Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
• Provide excellent customer service via walk-ins, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates. Ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Periodically reach out to customers to determine satisfaction with the organization, products and services.
• Maintain records, prepare reports on sales activities and manage inventory levels.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Learn the roles and responsibilities of all functions within the branch including CSRs/Inside Sales Representatives, Warehouse Associates, Drivers and Branch Manager.
• CSR
  - Counter duties:
  Face-to-face interaction with customers, complete transactions using Mincron; etc.
• Warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders
  - Will Call; etc.
• Driver duties: delivery process, documentation procedures, DOT regulations and internal safety protocols.
• Branch Manager duties:
  Learn employee relations, timekeeping, inventory control, asset protection; etc.
• Work positively with all levels of management and peers to ensure all departments are working as an effective team to deliver the highest level of service possible.
• Ensure branch showroom is adequately stocked, cleaned and organized.
• Ensure the warehouse is organized, clean, and safe.
• Perform other duties as assigned.

• Possesses a broad theoretical job knowledge typically obtained through advanced education.
• Performs structured work assignments and ensures all company policies and procedures are followed. Work is closely supervised.
• Problems faced are typically neither difficult nor complex.
• Explains facts, policies and practices related to job area.

• Knowledge of MS Office including Word, Excel and Power Point.
• Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers…