Front Desk Customer Service Representative Job North Canton area,Ohio USA,Customer Service/HelpDesk

Benefits:

Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Training & development
Vision insurance

Job Title
:
Front Desk Customer Service Representative

Reports to
:
General Manager

FLSA Status
:
Non-Exempt

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties. Supervises birthday party staff.

Resolves customer concerns/complaints using a professional approach.

Assists clients with purchases of merchandise and vending.

Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.

Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.

Monitors snack shack area and provides guidance to snack shack staff.

Checks voicemail and email correspondence and responds in a timely manner.

Updates informational displays with accurate and timely promotions and literature.

Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager.

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience

High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certificates and Licenses

CPR, First Aid and AED certification required.

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