Customer Service Representative- Construction Products

Customer Service Representative - Strut

The customer service representative will work with clients quoting opportunities, processing orders from PO receipt through product delivery, and providing information about products/services purchased from Gregory Construction Products Division.

Job

Core Responsibilities:

• Process customer orders.
• Build and maintain strong, long-term relationships with customers through responsive service, proactive communication, and consistent follow-through.
• Coordinate with Inside Sales Manager and Production Department for delivery deadlines.
• Issue credit memos.
• Enter new customer data and other sales data for current customers into the computer database.
• Track stock levels and advise both Product Managers and Inside Sales Manager of product needs.
• Coordinate scheduling of deliveries with department team members and trucking companies.
• Participate in inventory control, production requirements and team planning meetings.
• Develop product knowledge.
• Match RMA's and return of products.

Skills:

• Excellent communication and language skills
• Organized and critical reasoning ability.
• Interpersonal skills.
• Familiarity with standard Windows software applications (Word, Excel, PowerPoint, etc.).
• Preferred Experience using ERP systems.

Experience:

• Minimum 2 years.

These job functions are not intended to be all-inclusive. Changes in functional assignments may occur, as business needs dictate.

Benefits offered include, but are not limited to:

• Paid Time Off and paid holidays.
• 401k with company match.
• Medical, dental & vision benefits.
• Company paid life insurance, short term disability & long-term disability.
• Onsite fitness facilities.
• Discretionary profit-sharing bonus program.

Gregory Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.