Back of House Team Member

Position: Full Time Back of House Team Member
Job Description:

Team Member

Location:

Chick-fil-A North Canton FSU

Reports To:

Shift Leader / Director

Mission

Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick-fil-A North Canton's core values - every guest, every time.

Outcomes (What You Must Get Done)

To succeed in this role, the Team Member must consistently accomplish the following:

* Achieve 95%+ order accuracy on all guest transactions during assigned shifts

* Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts

* Consistently receive positive guest feedback or zero guest complaints during assigned hours

* Demonstrate 100% compliance with food safety and sanitation procedures

* Arrive on time and ready to work for 95%+ of scheduled shifts per month

* Support teammates and leaders proactively by anticipating needs and offering assistance

* Complete all assigned training modules and demonstrate role competency within 30 days of hire

Competencies (Skills and Traits Required for Success)

Behavioral Fit - What A Players Bring

* Integrity:
Always chooses to do the right thing, even when unsupervised

* Efficiency:
Works quickly without sacrificing quality or accuracy

* Follow-through:
Completes tasks thoroughly and reliably without reminders

* Flexibility:
Adapts easily to changes in team, role, or environment

* Attention to Detail:
Catches mistakes before they reach the guest

* Persistence:
Keeps going until the job is done right

* High Standards:
Holds self and teammates to consistent excellence

* Communication:
Speaks clearly, listens actively, and resolves conflicts with professionalism

Cultural Fit - Who Thrives Here

Words that describe our team culture:

* Positive - We create joy for guests and each other

* Humble - We put others first and serve with gratitude

* Reliable - We show up on time and follow through

* Teachable - We seek feedback and grow through it

* Team-oriented - We win together by helping each other

Married to the Mission:
Grow People, Grow Business, but dating the Methods.

Vision:
To provide Excellence through Hospitality to help our community Grow.

Values:
Excellence, Hospitality, Growth

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.