Administrative Coordinator

Administrative Coordinator

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Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play.

Join a groundbreaking team at the forefront of Peer-Powered Support
, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!

Administrative Coordinator

Full-Time;
Non-Exempt

Monday-Friday 8:00 AM-5:00 PM

Crisis - Durham Recovery Response Center - Durham, NC

$21.00/hour

The Administrative Coordinator is responsible for overseeing the daily administrative operations of their designated program(s). This role includes managing office functions, supporting clinical and administrative teams, handling financial and billing processes, ensuring compliance with healthcare regulations, and maintaining efficient workflow within the department. The Administrative Manager serves as the key liaison between administrative staff, clinical teams, guests, and external partners, contributing to the overall success of Recovery Innovation’s mission to provide quality behavioral health services.

• Guest Care & Advocacy:
  • Greet and assist visitors when they arrive at the office.
  • Answer telephones, program reception, triage phone calls and gather pertinent information from callers to accurately log the data elements.
  • Facilitate incoming referrals ensuring review and completeness for each referral.
• Team Leadership:
  • Train administrative support staff such as Customer Service Specialist, Transportation Specialist, and any additional staff ensuring high performance and adherence to organizational policies.
  • Maintain staff schedule to ensure program coverage.
  • Assist with the onboarding and offboarding of new employees by coordinating the distribution and collection of keys, equipment and setting up appropriate workstations including finalizing equipment installation.
• Finance & Billing:
  • Prepare and process designated invoices and expense reports.
• Office Management:
  • Maintain office supply inventory and coordinate with vendors for orders and repairs.
  • Oversee maintenance of office equipment, facility cleanliness, safety protocols, and ensuring compliance with health regulations and standards.
• Compliance &
  
  Risk Management:
  • Enter guest data in electronic health records (EHR) systems, ensuring accuracy and confidentiality of guest information.
  • Track key/FOB control including overseeing all inquiries, tracking and inventory of keys/FOBs.
  • Serve as a point of contact concerning the vehicle fleet and operations for the organization.
  • Understand and adhere to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
  • Keep abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
  • Ensure compliance with all contractual, accreditation and funding requirements for service delivery, documentation, etc.
• Cross Functional
  
  Collaboration:
  • Assist the leadership team with special projects as needed, such as program expansions, grant reporting, or community outreach initiatives.
• Additional Duties:
  • Perform other related duties as assigned.

As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work‑life balance. In addition, we provide ongoing opportunities for professional…