Federal Study Customer Service Specialist- Center Receptionist

Posting Number

Posting Number 07464

Position Number

Position Number 07464

Student Job Category

Number of Vacancies

Number of Vacancies 3

Job Description

ECU Department of Student Involvement and Leadership – Student Life, is currently seeking several Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities listed below. Welcome Center Receptionist must work a minimum of 12 hours per week including weekend shifts. All receptionist work weekend shifts.

• Administrator: Complete all necessary paperwork and forms, maintain logs, and complete tasks as required. Attend scheduled shifts and know the staff manual protocols.
• Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University to connect each to resources as appropriate. Assist with navigating through campus. Keep the Supervisor informed. Help create a welcoming environment.
• Clerical Aid: Be able to file records, maintain records, and logs. Answer telephone calls and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc.
• Event Set-up: Assist with Student Center event setups as needed, including the setup of tables, chairs, etc. Must be able to lift 10-20 lbs.
• Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
• Team Member: Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all Student Life employees.
• University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Life and ECU positively.
• As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:
  • Effective Communication
  • Accountability/Integrity
  • Professionalism
  • Problem Solving/Effective Reasoning
  • Initiative
  • Conflict Resolution
  • Teamwork
  • Adaptability/Resiliency
  • Organization/Planning
  • Technical Skills
  • Work Ethic
  • Career and Self Development

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as with local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.0.

Please upload Resume and Federal Work Study Authorization form online.

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS , students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, .)

* Optional documents to upload:
Cover Letter and List of 3 References.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at  (Voice/ TTY ) or ADA
-Coordinator.

Required fields are indicated with an asterisk (*).